Module 5 Written Assignment-What’s my EQ?
Emotional intelligence is a core feature of nurses and nurse leaders. Emotionally intelligent people can control and express their emotions that illustrate empathy to others, improve communication, and can resolve conflicts. Emotional intelligence is the capacity to sense and appreciate others’ perspectives and not in a judgmental manner. Individuals with emotional intelligence can maintain relationships and attain success in their workplace (Issah, 2018). Nurses and nurse leaders should be emotionally intelligent to be aware of situations and how they can control them, especially stressful circumstances. Emotionally intelligent individuals are physically and mentally healthier, get involved in few interpersonal conflicts and function more effectively. The purpose of this PSY 1012 Module 05 Written Assignment- What’s my EQ? RASMUSSEN paper describes the four skills of emotional intelligence that include self-awareness, self-management, social awareness, and relationship management.
Self-awareness is the ability by an individual to assess others’ evaluation of self and integrate these assessments into their self-evaluation. Being self-aware enables one to understand own emotions and their effects on their performance. People become emotionally intelligent through socialization or genetics. Self-awareness allows one to focus on themselves and their actions, thoughts, and emotions and how they align with their internal standards (Eurich, 2018). As an individual, I am aware of my emotional triggers. These include intense emotions, arguments, and prolonged unresolved conflicts, especially with patients and their families.
Experiencing emotions is a vital part of getting the ability to control them by developing effective strategies. Imperatively, I allow myself to experience some emotions like happiness and feel overwhelmed by situations. Experiencing strong emotions is important because it demonstrates that one is fully aware of themselves and can control any trigger. Individuals who see themselves clearly are more confident and more creative (Issah, 2018). They also make better decisions and build stronger interactions and can effectively communicate. I can become more aware of my emotions by allowing myself to experience its different aspects and getting to understand others, especially patients under my care.
After being aware of one’s emotions, the next aspect is the management of such emotions. Self-management is the ability to keep one’s emotions and impulses in check, to remain calm in unhealthy situations and maintain composure despite the emotional triggers that may be occurring. Individuals attain self-management when they control their impulsive behaviors, taking initiatives, and having ability to adapt to changing environment (Khademi et al., 2021). It is essential to manage emotions like anger, stress, and frustration that occur in nursing practice. I manage these emotions by being calm, seeking understanding of the other one’s view or perspective. I recall an incident where a patient never wanted to wait and jumped the queue raising an alarm among other patients who also wanted to be served. The patient also insulted a nurse. However, I remained calm and asked him to focus on the issue of getting treated. He calmed down but insisted that the queue was not moving.
Handling such emotions in healthy ways is essential in the future to improve workplace civility and motivation among nurses. I could handle such emotions in healthy ways by having organizational protocols and procedures for nurses to see patients when in the facility. Among the healthy emotional skills include meditation, empathy, active listening and mindfulness and well as exercising. These skills allow one to regain their body balance and energy to handle diverse emotions.
Social awareness is the ability to interpret communication through nonverbal cues. Leaders who are social aware adapt at managing teams, manifest self-awareness, self-regulation, and empathy which allow them to engage their employees in a more effective manner. Social awareness requires one t be present in the moment and eliminate any interruptions (Khademi et al., 2021). As a nurse, one demonstrate empathy when handling patients with diverse issues, especially those from low-income households who cannot access care because they lack resources. Showing empathy is necessary but certain situations can make it impossible to demonstrate empathy, especially when patients are not honest in expressing their issues and how they should be helped. Failure by patients to demonstrate genuine interactions makes it difficult for nurses to show empathy (White et al., 2019). I can enhance my ability to consider others’ feelings and offer empathy through increased understanding of their situations and appreciating diverse that exists among people.
Relationship management entails using one’s awareness of their emotions and those of others to manage interactions in a successful manner. Individuals who are competent in their relationship management can control their emotions in self and others to develop interpersonal relationships. Empathetic listening, evaluation of others’ feelings, knowing what you need from others, and helping them feel comfortable and management of conflicts are core elements in developing relationship management (White et al., 2019). The interpersonal strengths that I bring to relationships include empathetic listening, helping others feel comfortable, and evaluation of other people’s feelings. While I communicate effectively, I do not that I am a good communicator and I need to work on this aspect. I empathetically and actively listen to others and a team player. More fundamentally, I accept and integrate feedback to improve areas that I may not be performing well. I manage conflicts by engaging all parties and demonstrating positive and genuine resolve to handle such issues in a better manner. I integrate all stakeholders for a common approach.
Emotional intelligence is an essential part of an effective leader. Nurses as patient advocates and care providers need emotional intelligence to make better interactions and engage all stakeholders. Emotional intelligence leads to better performance and management of conflicts when they occur. Being self-aware, self-management, and social awareness as well as relationship management are core to attaining better patient performance for nurses and other providers.
PSY 1012 Module 05 Written Assignment- What’s my EQ? RASMUSSEN References
Eurich, T. (2018 January 4). What Self-Awareness Really Is (and How to Cultivate It).
Issah, M. (2018). Change leadership: The role of emotional intelligence. SAGE
Open, 8(3), 215824401880091. doi:10.1177/2158244018800910
Khademi, E., Abdi, M., Saeidi, M., Piri, S., & Mohammadian, R. (2021). Emotional intelligence
and quality of nursing care: A need for continuous professional development. Iranian Journal of Nursing and Midwifery Research, 26(4), 361. DOI: 10.4103/ijnmr.IJNMR_268_19
White, D. E., & Grason, S. (2019). The importance of emotional intelligence in nursing care.
Journal of Comprehensive Nursing Research and Care, 4(152), 1-3.