UNIT 1: PERSON-CENTERED CARE AND COMMUNICATION
Questions 1: Demonstrate listening to and communicating effectively with two service users of the pharmacy services using a range of techniques to determine their needs and to reduce barriers.Using communication techniques and reducing communication barrier. Your scenerios must include the bullet points. Data protection policy
• Person-centre care
• Consent
• Promote and advocate equality, diversity and inclusion
• Promotion of healthy life style
UNIT 2: HEALTH AND SAFETY AT WORK
Question 2: Demonstrate the applications of health and safety legislations, policies and procedures in relation to workplace practices
Application: of legislation, policies, regulatory requirements (GPhC), Standard Operating Procedures (SOPs), Code of Conduct and any other organisational requirements, to ensure best interests of individuals and prevent harm to self and other
Demonstrate listening to and communicating effectively with two service users of the pharmacy services using a range of techniques to determine their needs and to reduce barriers.Using communication techniques
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