Consider you are hired as a Senior Manager in a health or social care organization. How can you apply theories, concepts, models, and practice to manage efficient and effective service delivery to meet clients’/customers’ needs and requirements?
Identify the classification of management roles within health and social care
Analyse SMART criteria as an approach to writing the organizational goals, objectives, and strategies.
Identify the extent to which managers show leadership within the health or social care organization.
Identify the need for training and development in the planning process to improve team performance.
Develop a training plan based on training needs analysis.
Identify effective managers’ capabilities to deal with the poor performance of team members and evaluate the ways to resolve these issues.
Identify working standards to control the quality of service delivery within an
Identify phases of planning a project in the health and social care sector.
Identify actions to monitor and the control project during the implementation phase of the project.
Manage the causes of quality problems by analyzing the fishbone technique.
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