CASE STUDY: COMMUNICATING PERFORMANCE FEEDBACK CONSTRUCTIVELY
It is performance review time in your agency, and you have to share some feedback with a subordinate whom you supervise. You are concerned about the poor quality of several work products they submitted to you. Over the last 2 years, this person has responded poorly to performance feedback and has become very upset when any of their work is criticized by any member of the team. This person has attributed prior negative feedback as personal attacks and ignored suggestions for improvement.
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Questions
1. Given this situation, what are some ways that you can plan for a constructive conversation with this individual? What do you want to make clear in the conversation?
2. If the individual gets upset what are some ways you can help make the conversation productive?
3. What material in the chapter can you use to prepare for this interaction and plan for a useful dialogue with this person?
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CASE STUDY: COMMUNICATING PERFORMANCE FEEDBACK CONSTRUCTIVELY It is…
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