Read the case study provided at the end of Chapter 2 in Miller (2015) which describes changes in an ice cream shop that has new management (see Creamy Creations Takeover).
Using what you have learned in this unit about the differences between classical/scientific approaches and human relations/human resources approaches, carefully consider the advantages and disadvantages of the changes to Creamy Creations from the perspectives of the employees and customers.
Choose the role of either an employee or a customer and write a respectful letter to management that uses the vocabulary and concepts from this unit explaining which changes you believe are positive and which ones are negative based on your chosen role (either employee or customer). In your letter you should provide specific evidence (from the readings and resources posted for this chapter) to support your opinions. Be sure the content and signature on your letter are consistent with the role you have chosen.
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